- Knowledge in MS Office tools, SAP, Salesforce, scheduling software.

En ABB, ayudamos a las industrias a funcionar de forma más productivo y limpia, y cada una de las personas que trabajan aquí lo hace posible. Estarás capacitado para liderar, apoyado para crecer y orgulloso del impacto que creamos juntos. Únete a nosotros y ayuda a que funcione lo que hace funcionar el mundo.

Este Puesto Reporta a

Sales Support Manager - Customer Support

Your Role And Responsibilities

We are seeking a Service Coordinator & Contract Manager to manage service contracts for Drives, Motors, Generators, and ABB Ability™ digital solutions. This position is responsible for ensuring contractual commitments are fulfilled, coordinating the execution of service activities, optimizing the utilization of technical resources, and delivering excellent customer experience while driving continuous improvement across service operations.

You're Main Responsibilities Would Include
- Manage contracts end-to-end, ensuring compliance with all commitments and KPI targets (Churn Rate, COPQ, NPS).



Analyze performance, identify risks proactively, and provide technical input to shape contract strategy.
- Coordinate service execution across technical activities, efficiently allocating qualified FSEs with required certifications and ensuring all on-site safety and operational requirements are properly managed.
- Optimize technical resources and productivity by monitoring FSE utilization, maintaining competency standards, and driving process improvements aligned with First Time Right principles.
- Develop strategic customer partnerships by maintaining transparent communication, conducting regular performance reviews, and identifying opportunities for service expansion and contract growth.
- Collaborate cross-functionally with Operations, Sales, and Customer Care teams to ensure service excellence, contract sustainability, and operational alignment.
- Champion continuous improvement by promoting best practi

📌 Service Coordinator (Sant Quirze del Vallès)
🏢 Abb
📍 Sant Quirze del Vallès