If you are an empathic person, a good listener, who has a problem-solving mindset and a team player, we have the right job for youIn this role, you will serve as a customer support advisor for Booking, focusing on understanding and meeting the needs of our diverse clientele.Your primary function will be to act as a mediator and communicator between international travelers and accommodation suppliers globally. You are responsible for ensuring a high level of customer service in all interactions.This includes: Clarifying inquiries related to services, payments, and technical specifications.Providing accurate information.Following established processes for all customer interactions, conducted via email and phone. Requirements Valid Disability Certificate in accordance with Spanish law.Language Proficiency: C2 level of Italian and B2+ level of English (both written and spoken).Communication: Strong verbal and written communication skills; capable of professionaland effective customer interaction.Technical Literacy: Competency with essential PC tools such as Office 365, basic CRM systems,



and company-specific applications.Mindset: Positive attitude, motivated to achieve positive outcomes, and a reliable, solution-focused approach to standard customer inquiries.Work Ethic: Results-driven, capable of adapting to standard changes in business procedures and maintaining an open, adaptable approach.Industry Interest: Demonstrates an interest in and foundational awareness of accommodation platforms.Experience: 9 months of professional experience in customer service or a contact center setting. Core Values & Soft Skills: Collaboration: Working effectively in teams to achieve shared objectivesCommunication: Clearly sharing information and ideas across various channelsEmotional Intelligence: Managing emotions to build positive relationships and drive impactOpen Mindedness: Valuing diverse perspectives to enhance team effectivenessCritical Thinking: Evaluating information thoroughly

📌 Italian Speaking Customer Representative For Booking (Barcelona)
🏢 Booking
📍 Barcelona