- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product-related questions, order processing, and technical support.
- Provide solutions by troubleshooting and identifying customer needs.
- Maintain accurate records of customer interactions in the system.
- Collaborate with other departments to resolve customer issues efficiently.
- Stay updated with company products and services to offer accurate information.

Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product-related questions, order processing, and technical support.
- Provide solutions by troubleshooting and identifying customer needs.
- Maintain accurate records of customer interactions in the system.
- Collaborate with other departments to resolve customer issues efficiently.
- Stay updated with company products and services to offer accurate information.

Requirements:
- Fluent Danish speaker with advanced English proficiency.




- Excellent communication and interpersonal skills, both written and spoken.
- User-friendly PC skills, including Office 365, CRM databases, and other internal platforms.
- Problem-solving and solution-driven mentality.
- Positive and motivated mindset to tackle challenging customer issues.
- Goal-oriented work approach.
- Open-minded to changing priorities and business processes.
- Affinity with accommodation platforms.
- Experience within customer service or contact center environments is valued.
- Availability to work from the office and from home (within 100km from the office).

Contract Details:
- 39h/week Full-time contract (Monday to Sunday) with fixed working hours and 2 days off per week.
- Available shift: 09:00-20:00h (Rotatory).
- Starting with a Temporary Contract that may evolve into a Permanent contract based on business needs.
- Holidays: 27 working days per year.

Benefits:
- Feel Good program: Spanish

📌 Danish Speaking Junior Customer Support (Barcelona)
🏢 CallForTalents
📍 Barcelona