We're looking for an experienced Strategic Customer Success Manager to own the success, performance, and growth of our client accounts while leading recruiter delivery across multiple hiring projects.

This role sits at the intersection of client management, delivery operations, and team leadership.

You’ll work closely with clients, recruiters, sales, and leadership to ensure hiring projects move forward efficiently, expectations are managed, and outcomes are delivered.

This is not a traditional customer support role. We’re looking for someone who can challenge stakeholders, drive accountability, and make tough decisions when needed.

What you’ll be responsible for
- Own strategic client relationships and hiring project success
- Lead onboarding, delivery planning, and stakeholder management
- Manage recruiter performance, accountability, and project execution
- Monitor hiring pipelines, identify risks, and drive corrective actions
- Handle escalations and challenging conversations with confidence
- Support client retention, expansion, and revenue growth




- Implement AI-driven workflows, reporting, and operational improvements
- Build scalable processes that improve delivery quality and client outcomes

What we’re looking for
- 7+ years of experience in Talent Acquisition, Recruitment Operations, RPO, Customer Success, Account Management, or Delivery Management
- Experience managing large-scale hiring projects across multiple stakeholders
- Proven experience leading recruiter teams or talent acquisition teams
- Strong stakeholder management skills with the ability to influence senior decision-makers
- Comfortable handling challenging conversations and performance issues
- Highly organised with strong project management capabilities
- Data-driven mindset with experience using reporting and analytics to make decisions
- Experience working in fast-paced, high-growth environments
- Strong communication skills in English

Bonus points
- Experience within recruitment mar

📌 Strategic Customer Success Manager (Barcelona)
🏢 Product Pulse
📍 Barcelona