Position: Customer Experience Specialist Location:
Valencia, Spain Work model: on-site Employment type: Full-time
DUTIES AND RESPONSIBILITIES: Provide customer support to
Dutch-speaking customers via phone, email and live chat Handle
customer questions, orders and product-related enquiries Resolve
complex customer cases and identify practical solutions Coordinate
with internal teams including Traffic, Design, Production, Finance
and external suppliers when required Manage customer cases across
multiple channels while maintaining high service and quality
standards Identify root causes of recurring customer issues and
contribute to process improvements Maintain accurate customer and
case information within the relevant systems Meet daily
productivity, quality and customer satisfaction KPIs Provide clear,
calm and professional communication throughout every customer
interaction Participate in team meetings, 1:1s, workshops and
improvement projects Actively contribute feedback and ideas to
improve the overall customer journey. REQUIREMENTS: Native or
near-native Dutch language skills and fluent English A third
language is an advantage Minimum 1 year of experience in a
fast-paced customer-facing role Strong communication and
interpersonal skills Natural problem-solving ability and a
proactive approach to customer issues Ability to remain calm and
effective under pressure Comfortable working with multiple
communication channels and systems Experience working with KPIs and
performance targets Strong adaptability and ability to thrive in a
dynamic environment Open to direct feedback and continuous
improvement Entrepreneurial and ownership-oriented mindset Already
based in or near Valencia, Spain Valid eligibility to work in Spain
/ EU work eligibility Available to start as soon as possible.
BENEFITS: Office-based working environment in Valencia Daily
breakfast and lunch provided at the office Twice-weekly bootcamp in
Turia Park Annual AI learning budget Internal mentorship