Location : Malaga, Spain Languages : Flemish (Native)
+ English (Fluent) Work Schedule : 39 hours per week, Monday to
Friday, 9:00 AM to 6:00 PM Work Arrangement : On-Site Key
Responsibilities Manage the customer lifecycle process, including
onboarding, engagement, and retention strategies. Act as the
primary contact for Flemish-speaking clients, providing tailored
support and addressing inquiries or issues. Develop and implement
customer success strategies to maximize satisfaction and retention.
Proactively identify upsell and cross-sell opportunities to drive
growth. Collaborate with internal teams (e.g., Sales, Marketing,
and Product) to align on customer needs and provide seamless
solutions. Analyze customer data and feedback to identify trends
and recommend improvements to processes and services. Handle
escalations with professionalism and efficiency, ensuring swift
resolution. Maintain detailed and accurate records of customer
interactions and outcomes using CRM tools.
Qualifications
Native-level proficiency in Flemish and fluent in English (written
and spoken). Proven experience in customer lifecycle management,
account management, or a similar role. Strong communication and
interpersonal skills, with the ability to build trust and rapport
with clients. Analytical mindset with experience in data-driven
decision-making. Proficiency in CRM software and Microsoft Office
Suite. Goal-oriented with excellent organizational and
time-management skills. Ability to thrive in a fast-paced,
collaborative environment. What We Offer Competitive salary with
performance-based bonuses. Comprehensive training and onboarding
program. Opportunities for professional growth and development. A
vibrant, multicultural work environment in the beautiful city of
Malaga.