Service Delivery Manager
Madrid
Madrid, Community of Madrid, ES:
Your Responsibilities:
- Act as the primary point of contact for daily interactions with customer representatives.
- Build and maintain long-term relationships with customer stakeholders at all levels.
- Identify and develop opportunities for technical and economic optimization or post-market potentials.
- Serve as the key interface between the customer and internal service units.
- Document and describe services, conduct reviews, and provide detailed reporting.
- Oversee and shape complaint handling and management processes to ensure high customer satisfaction.
- Ensure the profitability of assigned maintenance contracts.
- Monitor and manage the sales and margin performance of the relevant maintenance contracts.

Your Profile:
- Strong customer focus and solution-oriented mindset.
- Over 5 years of experience in a senior service delivery management role.
- Advanced knowledge of ITIL and service management,



preferably supported by relevant certifications.
- Highly organized, self-driven, with excellent communication skills.
- Fluent in English, with strong written and verbal proficiency.

Our Offer:
We have a unique corporate culture, driven by family tradition since 1892. We strive to create a work environment conducive to personal growth, satisfaction, and achievement. You will be part of an international company with European roots and our Service Delivery Management EMENA Team.

A hands-on onboarding with an experienced team to get familiar with the business and domain-related processes.

Space for creating innovative solutions and ideas within a professional team practicing Agile methodologies.

Possibility to participate in regular trainings (technical and personal development).

Start date: as soon as possible, full-time position.

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📌 Service Delivery Manager (España)
🏢 Jordan Martorell
📍 España