Position OverviewGenesis of Corona is seeking an experienced

Genesis Service Advisor

Position Overview

Genesis of Corona is seeking an experienced Automotive Service Advisor to deliver a high-touch, concierge-level service experience. This role is adecuado for a professional who understands the expectations of clientele and can effectively manage both customer relationships and high-value service operations.

Key Responsibilities
- Serve as the primary point of contact for luxury clientele, ensuring a seamless and personalized service experience
- Perform detailed vehicle walkarounds and accurately document customer concerns
- Prepare and present service recommendations with transparency and professionalism
- Coordinate with factory-trained technicians to ensure timely, high-quality repairs
- Proactively communicate service updates via phone, text, or digital platforms
- Manage high-value repair orders while meeting or exceeding sales and CSI (Customer Satisfaction Index) targets
- Handle warranty and goodwill considerations in line with manufacturer standards

Qualifications




- 3+ years of experience as a Service Advisor
- Proven track record of high CSI scores and strong sales performance
- Exceptional communication, interpersonal, and client relationship skills
- Experience with dealership systems such as Reynolds and Reynolds or CDK
- Professional appearance and demeanor aligned with luxury brand standards
- Valid California driver’s license with clean driving record

Preferred Qualifications
- Familiarity with digital MPI (multi-point inspection) tools and video walkarounds

Work Environment

State-of-the-art facility with a focus on delivering a premium guest experience. This role requires multitasking in a fast-paced environment while maintaining attention to detail and professionalism at all times.

Benefits
- Comprehensive medical, dental, FSA, and vision coverage
- 401(k)
- Paid time off, sick leave, and holidays
- Employee lease/vehicle purchase programs

📌 GENESIS SERVICE ADVISORGENESIS OF CORONA (Abarán)
🏢 Cardinale Automotive Group
📍 Abarán