Medtronic is a integral leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. As we are building our new in‐house Service & Repair Customer Care organization, we are looking for Customer Care Specialists who are passionate about delivering exceptional services and who thrive in a fast‐moving environment. While you will contribute to projects, process improvements, and system enhancements, you will also remain closely connected to day‐to‐day customer care operations and customer interactions. Your work will directly support healthcare providers and ultimately contribute to patient care. This position is based in Madrid, Spain, and follows a hybrid work arrangement, with a combination of office‐based and remote work.



Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.
Manage customer transactions, quotations, orders, and follow‐up activities while ensuring operational accuracy and quality
Participate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activities
Support compliance with company policies, procedures, and quality requirements
Analyze operational data and performance trends to identify opportunities for improvement
Support knowledge‐sharing, onboarding, and training activities across the Customer Care team
High School Diploma with 4+ years, or Associate's Degree with 2+ years, or Bachelor's Degree with 1+ year of experience in customer service, customer operations, service support, or a related environment
Professional proficiency in English and Spanish both written and verbal
Experience analyzing ope

📌 Specialist Services Administrator (Madrid)
🏢 ESP Medtronic Spain
📍 Madrid