At Be Mate, we believe that travelling and discovering new cultures is something that connects us all. If you share that passion, you might be the person we are looking for.

We are a company specialising in tourist and corporate apartments, with a presence in Madrid, Barcelona, Málaga, Milan, Rome, Venice and Turin.

We are looking for a Head of Operations to maximise the profitability of our buildings and operations through cost control, P&L; analysis, supplier negotiations, and the identification and implementation of operational efficiency initiatives.

Responsibilities

1. Financial control of operations
- Monthly monitoring of the P&L; for each building.
- Analysis of deviations from budget.
- Control of cleaning, laundry, maintenance, utilities, amenities, energy and other operational costs.
- Identification of cost-saving opportunities and margin improvement initiatives, measuring costs per stay, apartment or check-in.
- Definition and monitoring of operational and financial KPIs using dashboards.

2. Procurement and supplier management




- Negotiation of supplier rates and contracts.
- Standardisation of suppliers across buildings.
- Review of contracts and service levels (SLAs).
- Identification of more competitive alternatives.

3. Profitability analysis
- Profitability analysis by building, city and business unit.
- ROI studies for new investments.
- Financial evaluation of operational projects.

4. Operational excellence
- Identification of inefficiencies.
- Leadership of continuous improvement projects.
- Standardisation of processes and documentation in SOPs.
- Implementation of best practices.

Requirements
- Degree or studies in Tourism, Business Administration or a related field.
- Advanced level of English; other languages, especially Italian, will be highly valued.
- Knowledge of hotel management or booking software.
- Basic knowledge of computer tools and office software.
- Strong communication skills and the ability to communicate effectively with

📌 Head of Operations (Madrid)
🏢 BE MATE APARTMENTS
📍 Madrid