Assist Digital is a Customer Experience Management Company. We provide end‑to‑end services blending human and artificial intelligence to improve our customers’ business performances.

Contact Center Business Manager – Valencia Office Qualifications

- Superb interpersonal and leadership skills with a focus on teamwork.
- Ability to build consensus and relationships among team members, staff and employees.
- Excellent verbal and written communication skills.
- Creative, proactive, and problem‑solving mindset.
- Good organizational and time‑management skills.
- Positive attitude and good presentation skills.
- Ability to identify opportunities for growth.
- Fluent in English and Spanish (written and spoken).
- Good knowledge and use of MS Office applications (Word, Excel) and e‑mail.
- Working experience in the area, preferably from international business contexts.

Preferred
- Knowledge of Italian.
- Familiarity with customer‑care department operations.

Responsibilities
- Determine contact center operational strategies through needs assessments, performance reviews, capacity planning, and cost/benefit analysis.
- Provide leadership for the organization and support worker communication with the management team.




- Ensure staff members achieve desired service levels and take corrective action, as needed.
- Contribute information and analysis to organizational strategic plans and reviews.
- Maintain and improve contact center operations by monitoring system performance;

identifying and resolving problems;

preparing and completing action plans;

completing systemaudits and analyses;

managing system and process improvement and quality assurance programs;

installing upgrades.
- Prepare performance reports by collecting, analyzing, and summarizing data and trends.
- Identify and address problems and explore opportunities for the center.
- Assist the Human Resources department in promoting a company culture that encourages morale and performance.
- Ensure all company activities adhere to legal guidelines and policies.

Benefits
- A stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge.
- A path of growth aimed at enhancing your professionality.
- Internal training to develop professional and language skills.
- Ability to develop communication skills in foreign languages.
- Work in a newly opened and modern office in Valencia.
- Stimulating compensation package.

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📌 Business Manager - Contact Center (Mislata)
🏢 Assist Digital
📍 Mislata