We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.

As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You'll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience

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In this role, you will:

Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction

Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations

Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform

Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements

Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions

Identify recurring issues and contribute to internal documentation and FAQs





Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience

Audit AI conversations to detect bugs or opportunities for improvement

Ensure that all critical feedback and issues are resolved within the SLA.

Requirements

Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments

Strong troubleshooting skills and ability to resolve issues efficiently

Familiarity with AI behavior, JSON structures, and state machines (training provided)

Experience with AI configuration, WhatsApp, APIs, and third-party integrations

Knowledge of process automation;

experience with Zapier is a plus

Programming knowledge, especially in Python, is a plus

Ability to explain technical concepts clearly to both technical and non-technical audiences

Highly organized, with the ability to manage multiple support cases at once

Strong written and verbal communication skills A customer-first mindset with a genuine desire to help clients succeed A team player with adaptability in fast-paced environments

Passion for technology, AI, and continuous learning

Benefits

Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills

OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use

Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance

Hybrid Work: We meet 2 days/week in our offices, the rest of the time you can work remotely from wherever you like!

📌 AI Specialist (Madrid)
🏢 Tamarind Intelligence
📍 Madrid