The Service Admin is responsible for managing safety documentation (CAE), credit notes and re-invoicing processes, coordinating repairs at our service center, and delivering the best possible customer service experience.The position will be based in Bilbao (Derio).Main responsibilities include:- Supporting the supply of materials required for field service activities.- Communicating with internal and external customers via phone and email.- Collaborating and communicating within a European team.- Activating service contracts in the software system.- Managing repairs at our service center.- Controlling credit notes and re-invoicing processes.- Enabling maintenance visits by completing the necessary documentation and permits required for field service activities (CAE).- Actively contributing to the improvement of systems and processes by providing suggestions and improvement ideas.- Performing other job-related duties as assigned by the Service Manager.Minimum Requirements:- Higher education or university degree, preferably in a technical field (Business Administration, Engineering,



or similar).- Minimum of 6 months' experience in a similar role.- Knowledge of Occupational Health and Safety documentation management platforms.- Good command of English (additional languages will be considered an advantage).- Good knowledge of the Microsoft Office suite.- Ability to adapt to a dynamic work environment.- Portuguese language skills are a plus.El Service Admin es responsable de gestionar la documentación de seguridad (CAE), abonos y refacturaciones, gestión de las reparaciones en nuestra central y brindar al cliente la mejor experiencia de Servicio.Estará localizado en Bilbao (Derio).En esta posición, las principales tareas son- Apoyo al suministro de material para el servicio en campo.- Comunicación con los clientes internos y externos por teléfono y correo electrónico.- Comunicación dentro de un equipo europeo.- Activación de contratos en el Software.- Gestión de reparaci

📌 Service Admin Iberia (Derio)
🏢 Hach
📍 Derio