TITLE: IT Level 2 Service Desk
DEPARTMENT: Information Technology
REPORTING TO: Manager, Corporate IT Technical Services & Support, EMEA
OFFICE LOCATION: Madrid, Spain
ROLE TYPE: Full-time, Onsite/Remote, Rotating Shift

IPC is a global fintech company that puts people at the center of innovation. With a strong global footprint, we empower financial institutions and capital markets with advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

­­­­ Overview of the Team:
The

IT Level 2 Service Desk

team in Madrid is responsible for ensuring seamless technical support for internal users across the general organization.



Acting as the primary escalation point, this role combines hands-on troubleshooting, problem analysis, and collaboration with IT teams and vendors to deliver fast, effective, and high-quality solutions. The role also focuses on continuous improvement, knowledge sharing, and proactive issue management to enhance user experience and system reliability.

The position operates on a

weekly

rotating schedule

to provide global coverage:
EMEA Coverage (100% on-site):

One week working in the Madrid office, Monday to Friday, 9:00 AM – 6:00 PM, to support the EMEA region.
AMERS Coverage (100% remote):

The following week working remotely, Monday to Friday, 2:00 PM – 11:00 PM, to support the AMERS region.

This alternating weekly schedule ensures uninterrupted support across both EMEA and AMERS time zones. By rotating between one week on-site in the Madrid office and one week working remotely, the ro

📌 IT Support Engineer (Madrid)
🏢 IPC Systems
📍 Madrid