Job DescriptionJob Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. To achieve this, we're in search of a successful Account Executive with a proven track record in B2B sales preferable with AI-sales experience. You will play a vital role in growing our business.

Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact.This will be a role predominantly focused in new business, so prospecting skills and experience are a MUST.Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships.Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of Spanish and Portuguese existing clients.Demonstrate a strong understanding of Zendesk products and align them with clients business objectives to secure product expansion and customer satisfaction.Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages,



particularly with customers generating significant revenue.Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals.Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions.Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends.Experience in cloud/software B2B / AI sales or solution engineering, with a minimum of 4 years of experience and a proven track record of exceeding sales targets.Strong, consistent track record of achieving targets & quota achievementExpertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.Familiarity with key Sales tools such as Salesforce, Outreach, Clari, Seismic and Looker.Ability to travel to customer locationsSpanish and English (Portuguese is a plus)The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service.



Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster general diversity, equity, & inclusion in the workplace.

Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected]: Remote, SpainType: Full time

📌 Commercial Account Executive (Sales) (Madrid)
🏢 Zendesk
📍 Madrid