About Us:ProspectBase is disrupting the B2B demand generation scene with innovative solutions while fostering an environment of enjoyment and growth. As a integral company, we celebrate the diverse backgrounds of our team, recognizing that our success is fuelled by our collective dedication to customer success. When you join ProspectBase, you commit to giving your best and continuously striving for excellence.

Our team is the heart of our operations, and your journey toward success begins here!Your Mission:As a Customer Experience Manager at ProspectBase, you will oversee the client relationship from initial onboarding through renewal and expansion, managing a dedicated book of accounts and serving as the primary point of contact for clients post-sale. Collaborating closely with our Sales and Marketing Operations teams, you will oversee the setup and execution of digital advertising and content syndication campaigns, while acting as a trusted advisor on our clients' account-based marketing (ABM) programs.

Your role will involve proactive engagement across internal departments to ensure seamless campaign execution and continued value realization for our clients. If you thrive in a collaborative environment, are driven by results, and possess a penchant for process improvement, this role is perfect for you.What You'll Do:Understand and document client goals, KPIs, and business outcomes in ongoing collaboration with SalesLead the setup and operational execution of display advertising and lead generation campaignsCreate and maintain success plans to track progress against client goals, providing proactive, data-driven guidance throughout the partnershipWork closely with clients, Sales,



and Marketing Ops to optimize strategies and ensure timely campaign implementation for B2B advertiser clientsFoster strong relationships with Campaign Operations to facilitate smooth handoffs from campaign setup to deliveryAct as a client advocate, removing obstacles to success, minimizing escalations, and relaying feedback and enhancement requests internallyGenerate comprehensive reports throughout campaign lifecycles, offering performance insights and future recommendations to drive client retention and engagementIn collaboration with Sales, identify and nurture opportunities for account expansion aligned with client needs and objectivesDevelop expertise in ProspectBase's integration capabilities, particularly in lead delivery and other client integrationsAct as a liaison between client expectations and internal system capabilitiesParticipate in onboarding calls with clients to grasp their specific needs and objectivesYour Profile/Qualifications:Fluent in English, plus fluent in French, Spanish, or bothCustomer-centric mindset with a drive to assist clients and a proven track record in client-facing rolesProven understanding of digital advertising and/or account-based marketingAbility to quickly assess client needs and translate them into campaign and marketing guidanceAbility to work collaboratively within a team and independently toward common goalsStrong multitasking and organizational skills, with the ability to manage competing priorities and maintain accountabilitySelf-motivated with a keen eye for process optimizationQuick and efficient learner with a knack for mastering new technologies/systemsInnate curiosity, analytical, and problem-solving skillsExcellent written and verbal communication skillsFamiliarity with CRM and marketing automation tools such as Eloqua, Marketo, and HubSpot;

Salesforce experience is a plusBenefits & Perks:Opportunities for career advancement as our company growsGenerous paid time off, including holidays, vacation days, sick time, and parental leaveWork-flex policy to support work-life balanceAn innovative and energetic culture, supported by a fantastic team!

📌 Customer Experience Manager - Emea (Madrid)
🏢 ProspectBase
📍 Madrid