We're hiring / Specialist – Customer Experience (6-month Project)

Barcelona | Hybrid (3 days office / 2 remote)

ASAP start - Duration: 6 months

We're looking for a hands-on Customer Experience / Order Management Specialist to join an international organisation in Barcelona.

You'll be responsible for managing a portfolio of customers and ensuring their orders are handled smoothly from end to end.

What you'll be doing

Manage customer orders and resolve issues proactively

Act as a key point of contact for customers

Coordinate with Sales, Supply Chain, Logistics and other internal teams

Work with ERP systems and maintain accurate customer/order data

Analyse data and work with Excel on a regular basis

Support Sales with customer information and preparation

Identify opportunities to improve and digitalise processes

What we're looking for

2–3 years of experience in Customer Service,



Order Management, Customer Operations, Sales Operations or a similar environment

Strong ERP experience – SAP is highly preferred

Good Excel and data analysis skills

Excellent communication and customer-facing skills

Proactive, hands-on and solution-oriented mindset

Comfortable working under pressure and managing several priorities

Someone who is not afraid to pick up the phone and proactively speak with customers

Languages: English, Spanish - French is a bonus

This is a great opportunity for someone who already has solid operational experience and he's ready to embark in a challenging 6-month project.

If you're interested please apply, send me a DM or get in touch directly.

📌 Customer Experience Specialist (Barcelona)
🏢 Gracia101 Talent Solutions
📍 Barcelona