Further Group is a fast-growing and dynamic company at
the forefront of innovation, leveraging cutting-edge technology and
a deep understanding of the healthcare sector to deliver turnkey
solutions for the treatment of serious medical conditions. Our
company works with insurers, large employers, and affinity
organizations worldwide, to accelerate consumer access to the best
treatment choices. As the global leader in our field, we are
seeking a highly experienced and dynamic individual to join us
Clinical Case Manager (Romanian / Bulgarian Speaker). We are
looking for a Clinical Case Manager , with an empathic, can-do
attitude who is passionate about service delivery and eager to make
an impact on people’s lives at the most vulnerable moment for them
– through the pathway of a critical illness. This role will be
constantly enhancing the quality of the Patient’s journey and
delivering a 5-star Customer experience at each interaction. The
idóneo candidate has experience in customer operations within the
sector of health insurance or second medical opinion. The Clinical




Case Manager will assess, plan, implement, monitor, and evaluate
actions required to provide the best remote support to the patient
prior, during and after the treatment. The successful candidate
will be accountable for the full Customer Care cycle. As our
Clinical Case Manager ( Romanian / Bulgarian Speaker), you'll get
to: Provide support to incoming cases and confirm policy, as well
as medical eligibility according to internal process Coordinate and
provide access to the best specialists and health care providers in
a timely and effective manner Support the insured member to
understand the products, process, and clinical journey Interact
directly with Customers and Families along the Customer journey for
intake interviews and others, keeping track of their progress and
ensuring satisfaction Provide support to Claimants, Clients and
Providers via phone, chat, email, digital platforms or other as per
com

📌 Clinical Case Manager (Madrid)
🏢 Further Group
📍 Madrid