Our client is a digital services provider operating
within the iGaming field. We are looking for a sharp, tech-savvy
CRM Operations Manager who thrives at the intersection of data,
automation, and customer experience. If you love the idea of
running high-impact campaigns, diving into platforms, and
optimizing every step of the customer journey, this is your stage.
In this role, you wont just keep the machine runningyoull help
build a smarter, faster, more personalized CRM engine for general
B2B and B2C brands. Youll be a go-to player across cross-functional
teams, powering segmented campaigns, fine-tuning bonus logic, and
ensuring no customer touchpoint is left behind. Requirements
Execute and optimize lifecycle journeys, automated flows, and
one-off campaigns across email, SMS, and push Monitor Kafka event
data using Coralogix to identify and resolve data flow issues
before they impact campaigns Build, refine, and maintain dynamic
customer segments to supercharge personalization Collaborate with
CRM, Product, and Data teams to ensure a seamless and scalable CRM




infrastructure Own QA, platform testing, and campaign error
monitoring to ensure flawless execution Support promotions and
bonus setups, applying pre-defined rules (e.g., deposit value,
expiry windows, wagering criteria) Perform regular campaign audits
to ensure high deliverability, relevance, and performance Organize
and maintain snippet/template libraries to enable quick scaling
Troubleshoot journey hiccups or promo errors with support from
senior team members Contribute to performance reporting, engagement
insights, and testing results that guide strategy Requirements; 3+
years of experience in CRM, marketing operations, or retention
within iGaming and, ideally, B2B backgrounds Familiarity with CRM
platforms like Symplify, Optimove, Customer.io, or similar tools A
foundational grasp of lifecycle marketing, customer segmentation,
and personalization tactics Comfortable working with data tools and
platformsb

📌 CRM Operations Manager (Valencia)
🏢 Triskel Consulting
📍 Valencia