We are Merlin Digital Partner A leading IT and Digital headhunting company who stands out from the crowd, boasting over a decade of experience. We've successfully collaborated and played a pivotal role in the growth of industry heavyweights such as Wallapop, Glovo, Banc Sabadell, and Factorial, among others. Our emphasis lies in people-centric approaches and optimizing the selection processes . Our mission is to revolutionize companies by seamlessly integrating top-tier talent . What sets us apart is our in-depth understanding of each partner (being their best influencer), addressing not only their needs but also capturing their essence. We are currently looking for a Head of Consulting & Support for Spain As Head of Consulting & Support for Spain , you will be at the heart of the company's growth journey, driving excellence in customer experience and operational integration following the acquisition of two companies. Your mission will be to unify, empower, and elevate our Consulting & Support teams, ensuring that we not only meet but exceed expectations in this critical market.



You will: Lead and inspire a team of 20+ professionals, fostering a high-performance culture rooted in collaboration, accountability, and innovation. Design and implement the adecuado organizational structure for the post-acquisition Spanish operation, ensuring seamless integration and clarity of roles. Define and implement the needed SLA’s to balance our need to grow while providing the needed consulting service for our existing base. Foster productization of our solutions to help the business scale. Identify and activate key efficiency levers to accelerate time-to-value and boost team productivity. Evaluate, strengthen, and scale operational processes to ensure full team ownership and maximum efficiency. Analyse current and future customer needs , ensuring our services and solutions remain ahead of the curve. Streamline onboarding journeys , designing scalable and efficient paths to accelerat

📌 Head of Consulting Support (Cataluña)
🏢 Merlin Digital Partner
📍 Cataluña