A Gartner Magic Quadrant Leader for 16 years in a row, Qlik helps teams get more out of AI with trusted data products, a powerful analytics engine, and AI agents.

The Agentic Customer Success

Manage (German speaker) - DACH RoleThe Agentic Customer Success Manager (CSM) is a scaled, low-touch role focused on driving retention and product adoption across a large portfolio of Qlik customers. This role will primarily focus on supporting the DACH region, so fluency in both German and English is required. In this role, you'll use automation, data-driven insights, and scalable engagement programs to maximize customer impact.

This opportunity is idóneo for someone who thrives in a high-velocity environment and is excited by a technology-led approach to customer success rather than traditional one-to-one account management. This is an opportunity to work at the intersection of data, AI, and customer experience. As one of the first CSMs at Qlik to operate within an agentic model, you'll use automation, data, and intelligent engagement programs to support hundreds of customers at scale.

Develop your career through a clear progression path from Associate CSM to Principal CSM, with defined expectations and opportunities to take on greater responsibility. Join a globally recognized organization that is actively investing in AI-driven customer success, with the tools, data, and autonomy to improve customer outcomes. Use data and customer health signals to identify risks, prioritize opportunities, and design proactive customer interventions.

Help shape and continuously improve Qlik's scalable customer success model, ensuring customers across the portfolio receive the engagement, education, and support they need to realize value from their investment. Analyze customer data and health signals to identify trends and at-risk accounts,



then design targeted interventions that increase engagement and reduce churn. Build and deliver scalable digital programs, including onboarding journeys, educational content, webinars, and automated touchpoints.

Help customers increase adoption and realize greater value from Qlik's cloud and client-managed products. Measure the effectiveness of customer success programs and use insights to refine the engagement strategy and improve customer outcomes at scale. We're looking for a teammate with:3-5 years of relevant experience in Customer Success, Account Management, or another customer-facing role.

Working knowledge of SaaS products and confidence navigating data and analytics platforms.

Experience with Qlik products or comparable BI and analytics platforms would be an advantage. Fluency in both English and German is requiredThe location for this role is: Barcelona, SpainHybrid: now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are: Find out more about 'Life at Qlik' on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page. Flexible, diverse, and international work environment. Alongside an extra "change the world" day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee ProgramsIf you need assistance applying for a role due to a disability, please submit your request via email to [email protected].

All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik.

📌 German-speaking Customer Success Manager (Barcelona)
🏢 Qliktech
📍 Barcelona