Company DescriptionLa Fabrica &Co; is a company dedicated to providing accommodation and workspace for people pursuing postgraduate studies, working remotely, or starting their own business in Barcelona. Our goal is for you to feel at home in a community that supports your personal and professional development. We create environments where networking happens naturally and where sharing experiences is part of everyday life.

We want studying, working, or entrepreneurship in Barcelona to be as enriching and inspiring as possible for you.

Position DescriptionAs a Receptionist at La Fabrica &Co;, you will be the first point of contact for residents, visitors, and clients, providing personalized and professional service.

In your daily responsibilities, you will manage phone calls, welcome people arriving at the space, coordinate room reservations, and respond to inquiries about services and company policies. You will also handle administrative tasks such as mail management, reviews, problem-solving, customer complaint resolution, document filing, and support to other departments as needed.

This is a full-time, on-site position located in Barcelona.

Key Responsibilities:

- Maximize room and coworking space occupancy through effective planning and follow-up on reservations
- Manage invoicing and payments
- Carry out check-ins and check-outs: prepare rooms/workstations,



deliver welcome packs, escort guests, verify condition and inventory, manage refunds, and encourage reviews
- Oversee guest logistics: package reception and control of loaned items (iron, hairdryer, monitors)
- Communicate relevant operational updates to guests (announcements, maintenance, changes)
- Assist in the lobby bar and pool bar: customer service, restocking, and maintaining order
- Support the logistical organization of events as instructed; activate and engage the coliving and coworking community through invitations and event promotion
- Maintain cleanliness, order, and proper lighting in common areas
- Monitor and replenish basic inventory of amenities, laundry, bar, and shared spaces

Requirements
- Languages: English and Spanish
- Phone reception skills: Manage calls efficiently and courteously
- Reception duties: Guest management, access control, and reservation coordination
- Administrative skills: Basic proficiency with computer tools, email, and document organization
- Room inspections and incident management
- Communication and customer service skills: Interact professionally with people from diverse backgrounds and nationalities
- Multitasking abilities
- Preferred: Previous experience in reception, hospitality, coworking spaces, or customer-facing roles

📌 Guest Experience Agent (Barcelona)
🏢 La Fabrica u0026Co
📍 Barcelona