Technical Account Manager:
- We are seeking a proactive, technically minded and relationship-driven Technical Account Manager to serve as the primary operational liaison for our GiG partners.
In this role, you will combine strong customer relationship management with hands-on technical support to ensure our operators receive exceptional service, timely issue resolution, and clear guidance on how to maximize value from our products. You will act as the trusted point of contact for a portfolio of partners - driving operational excellence, identifying growth opportunities, and championing customer needs across internal teams.
- This position sits at the intersection of customer success, technical troubleshooting, product advocacy, and cross-functional collaboration.
You’ll work closely with Commercial Directors, engineering, product, integration teams, and leadership to manage partner health, reduce friction, and support successful onboarding, renewals, and long-term retention. If you thrive in a fast-paced environment, enjoy solving complex problems,



and excel at building strong relationships, this role offers a meaningful opportunity to impact partner performance and overall business growth.Key Responsibilities

Customer Relationship Management
- Serve as the main operational point of contact for assigned GiG partners (circa 8-10 partners).
- Manage partner expectations on deliverables, timelines, and issue resolution.
- Proactively identify opportunities to improve operator performance or satisfaction.
- Hold weekly meetings with partners to review tickets and technical items/bugs or product related requests.

Technical Support & Issue Resolution
- Triage incoming technical requests and ensure they are routed to the correct internal teams (support, engineering, product).
- Be prepared to act as a gatekeeper to reduce tickets and unnecessary requests.
- Where possible troubleshoot customer issues by replicating problems, analyzing logs/data, and providing workarounds

📌 Technical Account Manager (Marbella)
🏢 Tecnalis Solution Providers
📍 Marbella