The Role:
The job title says it all: we are a team dedicated to making our customers as successful as they can be

You’ll oversee a portfolio of 200+ customers, primarily mid-sized venture-backed companies, dealing mostly with tech CFOs.

We pride ourselves on building solid relationships with our customers, acting as consultants and showing our customers how to best use Cledara to save time, automate processes and get visibility and control over their software subscriptions.

You will own the entire journey from onboarding to long-term growth. Success is ensuring our platform is deeply integrated into our customers' workflows and consistently delivering value.

We are looking for someone who is excited to work in a small team that is constantly evolving, ready to get on board with new processes and features as we scale. You have a natural ability to build trust and act as a consultant, and you listen deeply to understand a customer's business to provide tailored guidance. Because we value the energy of working together, we spend three days a week in the office,



and we are looking for someone who genuinely enjoys that face-to-face connection.

Your key responsibilities will include:
- Strategic Advisory: Act as a trusted consultant to your customers, providing expert guidance on Cledara best practices. You will position and recommend specific product features that align with their business goals.
- Onboarding & Training: Support customers through their initial journey, setting them up for long-term success on the platform.
- Value-Driven Expansion: Proactively identify opportunities for customer growth and expansion. Your focus will always remain on delivering additional value and ensuring Cledara scales alongside their business.
- Executive Presence:Lead in-person Executive Business Reviews (EBRs) for strategic customers within your portfolio, demonstrating ROI and aligning on future objectives.
- Reporting & Forecasting:Maintain a clear pulse on your portfolio by

📌 Customer Success Manager (Barcelona)
🏢 Cledara
📍 Barcelona