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Summary & Role Information:
The charter of the Customer Engagement Center is to ensure seamless adoption of RISE SAP S/4HANA Private Cloud Edition solution by customers through Shared Services model. In this role, you will contribute with your extensive project management, customer engagement and technical experience to drive strategic initiatives that will contribute to the growth and scalability of the unit. This Shared Services unit shall ensure innovative and standardized approaches towards managed services delivery of contracted responsibilities towards the customers,



by focusing on scalability and resilience. Continuous improvement in tools, processes and engagement channels shall be key for this unit, working in close collaboration with relevant ECS and Customer success stakeholders in the region.

The Role:
- Actively support the global PC3 initiatives
- Provide support to customer in the RISE Technical Managed Services as per the RISE R&R;
- Identify improvements in internal processes
- Interact with internal and external stakeholders proposing customer facing improvements, including opportunities for process improvements and automation.
- Advise customers on technical topics within the scope of ECS
- Communicate effectively and efficiently to all relevant stakeholders.
- Share regular status, including efficiencies of the initiatives.
- Execute robust delivery of the plan against defined KPIs & goals.
- Execute on the operating model defined by General head of the

📌 Digital Customer Engagement Manager (Barcelona)
🏢 SAP
📍 Barcelona