About us¿Le gusta esta oportunidad? Asegúrese de inscribirse rápido, ya que se espera un gran volumen de solicitudes. Desplácese hacia abajo para leer la descripción completa del puesto.Hey Get ready to set sails and navigate therindus wave Were rindus,a People company. We love IT professionals and ourpassionis to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow.Becausegrowthis in our mindset, were doing it since 2017, closely with our European Partners, helping them shape their software development teams.So far, we have 200+ crew members of 21 different nationalities sailing with us in the open seas. We ‘re expanding our team and looking for a newrinderto get on board. Are you the next tobe reeled in ? About our partnerOn behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany),



you will work in a distributed team from our office in Málaga (Spain).What youll be doingOperational Process OwnershipLead and continuously optimize day-to-day support processes (Incident, Request Fulfilment, and Knowledge Management).Faster ticket resolution times and a significant workload reduction for downstream technical teams.Team Leadership & CoachingManage, mentor, and develop the support process team (e.g., dispatchers, process specialists) while fostering a customer-first service culture.A highly empathetic and efficient support team that delivers best-in-class user experiences.Ensure clear communication and alignment of integral strategies across other departments and the wider organization.Shift-Left & Self-ServiceEstablish and maintain a comprehensive Knowledge Base and drive the adoption of self-service portals for end users.Proactive ticket deflection, enabling users to solve common

📌 Team Lead SSP (La Coruña)
🏢 Rindus
📍 La Coruña