Company
team.blue is an ecosystem of 60+ successful PaaS and SaaS brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.

team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.

Position
We are looking for a Change & Communications Manager to drive the adoption of AI-powered customer care across our brands. You will lead the change management, communications and enablement activities that help teams understand, trust and adopt new ways of working.

This is a hands-on role, with a strong focus on change management and adoption, complemented by communications and training. You will work across different brands,



balancing a common approach with their specific needs.

Responsibilities
Change Management & Adoption

Develop and execute the change management approach for the AI Customer Care programme

Assess change impacts, stakeholder needs and readiness across brands and teams

Develop scalable adoption and enablement approaches while adapting to local needs

Identify resistance and adoption barriers and develop actions to address them

Create training and enablement materials and support teams through the transition

Gather feedback and continuously adapt the change approach based on what is happening on the ground

Communications & Stakeholder Engagement

Own stakeholder communications and messaging throughout the programme

Create clear communication, training materials, FAQs and programme updates for different audiences

Adapt communication for senior leaders, managers and frontline teams

Build f

📌 Change & Communications Manager (Madrid)
🏢 Team.Blue
📍 Madrid