Ready to take ownership of a team and help grow a developing market?
We are looking for an experienced Team Leader to lead a small Denmark-focused Sales & Collections team for an international bank based in Malta.
This is a hands-on leadership role combining people management, sales performance, customer experience and collections – adecuado for someone who enjoys coaching people while also working closely with targets, KPIs and operational performance.
Your Role
You will lead a team of fewer than 10 agents and take responsibility for their day-to-day performance and development.
You will:
Lead, coach and develop the Sales & Collections team
Drive performance across sales, onboarding and collections
Own and follow up on key KPIs and targets
Monitor conversion rates, default rates and collections results
Support customer onboarding and document verification
Help develop effective collections strategies
Ensure customers are treated fairly and professionally
Identify opportunities to improve processes and team performance
Collaborate with other departments across the business
Ensure processes follow internal compliance standards and policies
You have:
Previous leadership experience
Experience within sales, collections, customer service, financial services or another performance-driven environment
Strong coaching and people‑management skills
A commercial mindset and confidence working with KPIs
Excellent English
Fluency in Danish
An EU passport / right to work in Malta
Competitive salary and benefits
Performance-based opportunities
International banking experience
Leadership responsibility for your own team
Career development within a growing organisation
Multicultural workplace with colleagues from across Europe
Full-time position based at the company's Malta Head Office
Lead a Team - Build Your Career in Malta
Malta isn't only sunshine and Mediterranean life. It's also home to a large international financial services sector and an establishe
📌 Danish-speaking Team Leader (Madrid)
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📍 Madrid
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