About the opportunityConversational Banking is how N26 scales support without scaling headcount at the same rate.

Our ambition is banking as a non event: clients get help in their channel and language of choice, and most issues resolve before a human agent ever needs to be involved. We build the intelligence in house — N26 owns its own orchestration and intelligence layer rather than renting it from vendors — and the programme is now shifting from an assistant that answers questions to a system that acts on them.You will work at the intersection of applied AI, banking operations and regulation, shipping capabilities that millions of clients across Europe use without thinking about them. The segment has been newly formed and expanded, the platform foundations are proven, and the interesting work is just starting: taking journeys from containment to genuine autonomous resolution, on infrastructure the bank owns.

You will join a small senior team with direct access to the programme's leadership and real ownership from day one.Lead discovery on the contact drivers behind your area, building problem statements from real client voice and operational data rather than assumption.Work daily with engineering and applied AI teams to move journeys from answering to acting — safe, autonomous resolution with the right guardrails and escalation paths.Instrument your area with resolution first metrics and the counter metrics that prove quality isn't traded for efficiency. Collaborate with operations,



service partners and peer product teams so that what you ship lands in the real workflows of agents and back office teams.Build for a regulated bank. Design compliance, auditability and client protection into every capability from the start.What you bringThree or more years in product management, with at least one shipped product or major capability you owned end to end.Experience with AI powered, conversational or automation products — or a demonstrable, hands on understanding of how LLM based systems behave in production.Strong analytical fluency, comfortable defining metrics, working directly with data, and separating signal from vanity.Nice to haveExperience in banking, fintech or another regulated industry.Exposure to contact centre and branch operations, BPO environments or customer service tooling.What’s in it for youAccelerate your career growth by leading core infrastructure at one of Europe’s premier digital banks.Employee benefits including a competitive personal development budget, work from home budget, fitness & wellness discounts, and public transportation subsidies.A Premium N26 bank account subscription for you, plus subscriptions for friends and family.A relocation package with visa support for those who need it.Who we areN26 has reimagined banking for today’s digital world.

Technology and design empower everything we do and it’s how we are building the integral banking platform the world loves to use.We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

📌 Lead Product Manager - Conversational Banking (Barcelona)
🏢 N26
📍 Barcelona