Who you are
- 2+ years of experience in Customer Success, Customer Experience, Account Management, Solution Consulting, Implementation, or high impact customer facing role
- Strong experience working with B2B SaaS, logistics technology, freight forwarding, marketplaces, or supply chain solutions
- Experience managing enterprise, mid-market, or strategic customers
- Strong understanding of the post-golive customer lifecycle, including adoption, enablement, customer health, retention, and value realization
- Ability to identify churn risks, adoption gaps, and customer experience issues early
- Strong communication, stakeholder management, and problem solving skills
- Ability to work cross-functionally with Sales, Account Management, Product and Operations
- Comfortable creating structure in a fast moving environment where ownership is not always clearly defined
- Strong documentation and process mindset
- Strong verbal and written English communication skills. Other languages, such as German or French are a plus
- Experience working with customers across multiple time zones




- Experience in freight forwarding, logistics, air freight, ocean freight, procurement, rate management, or digital freight platforms
- Experience with Salesforce, Zoho, Jira, Confluence, support tools, or knowledge base systems
- Ability to understand technical topics such as APIs, integrations, platform configurations, or customer workflows at a business level
What the job involves
- We are looking for a proactive, impact-driven Customer Success Specialist to own the post-onboarding lifecycle for enterprise accounts in the european region
- In this role, you will be the ultimate champion for user adoption, platform value realization, and cross-functional coordination
- You will bridge the gap between commercial strategy and day-to-day execution, ensuring our forwarder and shipper clients fully leverage the power of the Freightos platform
- If you excel at turning technical escalations into seamle

📌 Customer Success Specialist (Barcelona)
🏢 WebCargo
📍 Barcelona