- We are looking for a proactive, impact-driven Customer Success Specialist to own the post-onboarding lifecycle for enterprise accounts in the european region
- In this role, you will be the ultimate champion for user adoption, platform value realization, and cross-functional coordination
- You will bridge the gap between commercial strategy and day-to-day execution, ensuring our forwarder and shipper clients fully leverage the power of the Freightos platform
- If you excel at turning technical escalations into seamless customer experiences, driving user engagement, and protecting revenue streams through deep product expertise, we want to hear from you
- Own the post-go-live lifecycle for designated regional accounts to maximize user adoption and platform value
- Proactively monitor account health to identify low-usage trends, friction points, and churn risks early
- Identify expansion opportunities by helping customers scale usage across new workflows and internal teams
- Partner with Sales / Account Management by providing regular updates on client health, risks,



and growth signals
- Lead post-onboarding training sessions, advanced product refreshers, and best-practice workshops for clients
- Ensure a smooth transition for customers moving from initial onboarding into long-term customer success
- Support scalable education by contributing to user documentation, training guides, and self-service content
- Act as the primary customer point of contact for complex, high-priority, or post-go-live technical issues
- Coordinate cross-functionally with Operations, Product, Engineering, PMO to build clear resolution paths
- Provide customers with clear and timely updates throughout the lifecycle of key customer requests and critical escalations
- Absorb non-commercial operational tasks to free up Sales and Account Management teams for revenue-generating activities
- Maintain clear boundaries by supporting adoption and customer experience without taking on commercial quota

📌 Customer Success Specialist (Barcelona)
🏢 WebCargo
📍 Barcelona