Are you a Microsoft Contact Centre as Services (CcaaS) Platform Engineer in Madrid seeking a new interesting challenge? ?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! ?

✍️ WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

- Develop and enhance integrations between MS Dynamics 365 CRM, Azure services and broader cloud ecosystem services.
- Develop Power Platform components including Power Apps, Power Automate and Power Platform Admin Centre.
- Perform D365 CRM customizations including PCF controls, plugins, web resources and JavaScript developments.
- Manage Azure Communication Services configurations.
- Manage Azure Event Grid configurations related to the contact centre platform.
- Develop and hand over MS Dynamics 365 CRM custom APIs supporting integration and automation.
- Develop and enhance chatbot solutions using Microsoft Copilot Studio.
- Develop and enhance voice channel configurations using Azure Communication Services and Event Grid.

? WHAT TECHNOLOGIES, METHODOLOGIES OR TOOLS WILL YOU USE?

- MS Dynamics 365 CRM
- Azure Services
- Power Platform
- Power Apps
- Power Automate
- Microsoft Copilot Studio
- Azure Communication Services
- Azure Event Grid

? WHAT ARE WE LOOKING FOR?

Years' experience: 4+ years

English: C1

Bachelor Degree

Required skills

- CCaaS
- D365 CRM
- Power Platform
- Strong communication skills

Nice to have:
- Azure

? WHERE AND WHEN? Workplace: Hybrid — Madrid

Work Schedule: 09:00-18:00 (including 1 hour lunch break), on call

? WHAT CAN WE OFFER YOU?

Permanent contract ? - We offer indefinite contracts from the first day.

Pay and benefits ? - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).

Work from home ?️ - We offer you a financial support every month for your working from home expenses. In addition,



in the first month we will give you a bonus to help you to set up your workplace ?

Opportunity knocks ?? - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.

Learn as you grow ? - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.

Bring your buddy ? - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.

Connect globally ? - Work with people from all over the world. You can feel the multicultural workforce.

Benefit from being a TCSer ?️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.

And so on ? - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!

? WHO ARE WE?

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally ?

With a presence in 55 countries and more than 600,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2025 according to the Top Employers Institute ?

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies ?

TCS Spain has been certified as a Top Employer 2025 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2025 according to Forbes ?

Among the portfolio of services, TCS has information technology services, asset-based solutions, general consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS ?

Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance ?

WELCOME, WE ARE WAITING FOR YOU! ?

📌 Microsoft Contact Centre as Services (CcaaS) Platform Engineer (Madrid)
🏢 Tata Consultancy Services
📍 Madrid