E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands— from fast-growing DTC players to integral names like MUJI, Aigle, Scuffers and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.Backed by $20+M in fundingand trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.About the roleLocation: MadridAs a Customer Care Manager,



you'll be responsible for helping our customers use Bigblue and solve their day-to-day problems. You will also be in charge of educating them on the mechanics of logistics including the tech/product aspects.Finally, you will contribute to the improvement of the app through your daily interaction with the Operations and Product teams.- Respond to customer requests from our chat and build a personalized relationship with each of them- Guarantee the customer experience by finding quick and adapted solutions to each problem encountered- Help and train merchants on the Bigblue App to make them experts- Enrich our content (Help Center) to help our users to be independent- Gather feedback and be in contact with the Product and Ops team to anticipate operational issues- Be the Merchant’s voice inside Bigblue to improve the level service and the Bigblue App- 1+ year of experience in a client-facing role- Exceptional organizational & time manag

📌 Customer Care Specialist (Madrid)
🏢 Bigblue
📍 Madrid