We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. As a category-defining company, we’re shaping what the future of learning looks like at global scale.Every Preply lesson sparks change, fuels ambition, and drives progress that matters.

Joining

Preply means helping define the future of education at integral scale, and building something that truly matters for millions of people, every day.Fraud Operations is a key function within Preply's Customer Care organisation, responsible for protecting the financial integrity of our marketplace and ensuring a safe, trusted experience for learners and tutors globally. The team operates across fraud investigations, dispute resolution, and chargeback management — partnering closely with Product, Payments, and Finance to manage risk at scale.As Fraud Operations Manager, you will lead this team and serve as Preply's primary fraud operations authority — owning the function's strategy, operations, and people end-to-end.What you’ll be doingLead, manage, and develop a team of Fraud Specialists, setting clear expectations, coaching performance, and building a high-judgement, high-accountability team cultureOwn the Fraud Operations roadmap, defining priorities and aligning the function's objectives with broader business goalsDesign and formalise investigation standards, workflows, escalation protocols, and documentation frameworks across the teamDefine, track, and continuously improve Fraud Ops KPIs — including chargeback rate, dispute resolution SLAs, false positive rate, and financial exposure metricsEstablish a governance cadence: risk reviews, exposure reviews,



and threshold calibration with Finance and senior leadershipServe as the eyes on the ground for Product and Data — systematically translating what Specialists observe day-to-day (fraud patterns, tooling gaps, detection blind spots) into structured, actionable requirements that directly shape the detection roadmapCross operational observations with data to identify gaps between what is happening on the ground and what detection models are actually capturing — bringing Product and Data leads trends they can act on, not just dashboard summariesPartner with Product, Payments, and Finance as the primary fraud authority, influencing priorities and ensuring fraud risk is embedded in key decisionsOwn workforce planning and capacity management to ensure operational resiliencePresent fraud performance, risk insights, and strategic recommendations to senior leadershipDrive continuous process improvement through root cause analysis, policy adherence, and tooling evolutionWhat you need to succeed6-8+ years of experience in fraud operations, payments risk, or financial crime — with demonstrated people management experienceProven track record leading fraud or risk operations in a marketplace, fintech, or e-commerce environmentDeep expertise in fraud investigation methodology, chargeback management, and fraud detection workflowsExperience owning operational KPIs and translating data into decisions and prioritiesStrong people leadership: you build teams, develop talent, and create cultures of rigour and ownershipAble to translate operational observations into clear requirements for Product and Data — comfortable working with PMs and data leads as peers,



not just as stakeholders to manageStrong data fluency: you combine what you see in operations with what the data shows, identify gaps between ground-level reality and what detection is capturing, and surface actionable trendsSkilled at designing scalable processes and governance frameworks that outlast any individualStrong understanding of how AI and machine learning models are applied in fraud detection — including how to interpret model outputs, evaluate signal quality, and partner with technical teams to drive detection improvementsNice to HaveFamiliarity with ML-based fraud detection and feedback loop workflowsSQL or BI fluency (e.g. Looker, Tableau)Experience in a multi-currency, cross-border marketplace environmentCertified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS)Experience with fraud detection platforms (e.g. com, Learning & Development budget and time off for your self-development;A competitive financial package with equity, leave allowance and health insurance;We offer an attractive relocation package to join us in our Preply Barcelona HubAccess to free mental health support platforms;Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point.

Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company.

📌 Operations Manager (Weekends Only) (Barcelona)
🏢 Preply
📍 Barcelona