Overview

As a Client Services Specialist, you enable customers and partners to access Autodesk products smoothly by resolving licensing, access, and account issues. You will deliver a high-quality, solution-focused experience through multi-channel support and clear guidance. You’ll collaborate with Sales and cross-functional teams to resolve problems and improve self-service resources. This role combines technical problem-solving with customer education in a fast-paced environment, making an impact on user satisfaction and product adoption.

Responsabilidades

- Provide multi-channel support (phone, chat, email) to customers and partners
- Troubleshoot product access, licensing, account, and order-related issues, ensuring timely resolution
- Ensure access to purchased software using internal systems and remote tools
- Deliver a high-quality, solution-focused customer experience
- Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance
- Act as a subject matter expert on Autodesk policies, processes, and tools




- Support partner enablement and collaborate cross-functionally (including Sales) to resolve issues
- Contribute to knowledge base content and recommend process improvements
- Maintain professionalism and adaptability in a fast-paced environment

Requisitos principales

- BSc or MSc graduate with 0–4 years of professional experience
- Experience using a CRM system
- Willingness to work versátil shifts and overtime as needed (shift start times of 7:00 AM)
- French or German fluent speaker and English fluent speaker
- Experience in a customer service or support environment with strong problem-solving skills
- Ability to manage multiple priorities in a dynamic, fast-paced environment

- Strong verbal and written communication skills
- Problem-solving and analytical thinking
- Cross-functional collaboration and teamwork
- CRM system experience (Salesforce preferred)
- Experience with Windows and Microsoft Office
- CRM and customer support tooling

📌 Client Services Specialist, German speaker (Barcelona)
🏢 Autodesk
📍 Barcelona