Overview

In this role you will shape the CX Automation product strategy and lead cross-functional delivery to enhance the customer experience. You will partner with the Product Director to identify opportunities, build business cases, and prioritize the roadmap. You’ll guide multi-disciplinary teams through development, rollout, and optimization, balancing business needs with delightful user journeys. This position offers the chance to impact a leading travel platform and its AI-powered personalized services.

Compensaciones / Beneficios

- compensation package
- Prime Plus membership
- adaptable benefits
- bonuses
- relocation support
- equipment lifecycle program

Responsabilidades

- Drive the strategy for new and existing products with the Product Director
- Identify opportunities and collaborate with stakeholders to solve business and consumer problems
- Build or support business cases and prioritize the product roadmap
- Lead cross-functional teams to develop concepts, milestones, and rollout




- Balance business requirements and customer experience to build best-in-class inventory
- Manage multiple projects while maintaining the big picture
- Be self-directed in a fast-paced, ambiguous environment
- Manage increasing pressure without overburdenting the team

Requisitos principales

- 5+ years in product development or strategy consulting
- Ideally experience in the travel industry
- Ideally experience with customer service automation processes and AI-driven customer support solutions
- Demonstrated ability to manage and develop high-performing teams
- Strong analytical and quantitative skills with evidence-based decision making
- Ability to juggle multiple priorities in a fast-paced environment with bias for action
- Excellent verbal and written communication across all levels and with external partners

- communication
- collaboration
- adaptability
- Experience with customer service automation processes
- AI-driven solutions
- Applied AI tools (e.g., Gemini)

📌 Product Manager (Barcelona)
🏢 Edreams
📍 Barcelona