In this role you will provide strategic and operational support for the Digital Workplace and ITSM/RPA initiatives. You will interact with external teams and manage platforms such as ServiceNow to drive process improvements. You will develop and present technical and financial strategies to management, operating with autonomy at senior levels. Based in London with some travel, you’ll contribute to a dynamic, international team that values collaboration and impact.
Responsabilidades
- Provide strategic and operational support for IT and digital workplace initiatives
- Coordinate with external teams related to Digital Workplace, ITSM projects, and RPA
- Define and optimize workflow processes
- Manage platforms such as ServiceNow
- Develop strategies for management committee presentations
- Validate technical and financial requirements
- Represent the function at senior levels with autonomy
- Collaborate with cross-functional teams to drive automation and service delivery improvements
Requisitos principales
- 6-10 years of experience in IT support, service operations, and enterprise service platforms
- Outstanding ServiceNow and RPA/automation skills
- Strong communication and organizational skills
- Excellent written and spoken English; knowledge of Spanish or French advantageous