EMEA Sales Center Lead Description - Job Summary The Sales Center Lead manages the Barcelona Sales Center as a multi-country hub for HP-employed teams across EMEA, ensuring consistent enablement, workforce alignment, and operational effectiveness across country-owned teams operating within the site. The role will collaborate closely with the WW Sales Center Director & the Country Sales teams to manage the day to day Sales Center executions within the site in alignment with the commercial objectives.

Responsibilities Sales Center Operations & Governance

Establishes the operating framework for SC functions, defining expectations, workflows, and country-specific performance measures.

Build a unified HP site culture across multiple country organizations

Oversees the adoption and continuous improvement of SC operational standards, ensuring Sales Managers apply practices effectively.

Align country leaders on priorities, capacity allocation, and operating cadence

Drives operational governance to ensure clarity, accountability, and high-quality execution.

Sales Enablement & Performance Enhancement

Builds and maintains a robust enablement environment, ensuring teams have effective tools, learning programs, system support, and incentives.

Standardize onboarding, training, certification, and tool adoption for HP teams

Drive productivity improvement through best practice sharing across teams

Consolidate KPI visibility and highlight performance gaps across teams

Continuously evaluates enablement resources and collaborates with leadership to implement improvements that enhance sales productivity.

Supports development of capability-building programs that strengthen sales readiness and operational excellence.

Facilities, Site Operations & Expansion

Oversees SC site operations, including maintenance, operational readiness, equipment planning, and workplace standards.

Coordinate hiring plans, headcount allocation, and ramp schedules with countries

Leads SC expansion activities for the Barcelona site, such as capacity planning, facility improvements, and infrastructure scaling based on business needs.

Ensures sites maintain an environment that supports productivity,



employee experience, and safety.

Education & Experience Recommended

Bachelor’s degree in Business, Sales, Operations, or related field; advanced degree preferred.

Extensive experience in sales center operations, contact center leadership, or large-scale operational management.

Experience working across multiple countries or markets strongly preferred.

Knowledge & Skills

Operational Management & Governance

Sales Enablement (tools, training, incentives)

Budgeting & Financial Planning

Multi-country Operational Alignment

Performance Metrics & KPI Development

Sales Center / Contact Center Leadership

Strategic Planning & Execution

Cross-functional Collaboration

Strong Communication & Leadership Presence

Impact & Scope

Influences operational performance across European countries.

Drives consistency and scalability of the Sales Center operating model.

Impacts the day-to-day execution of SC teams

Complexity

Leads operations across diverse countries with varying needs, requiring adaptability and strong cross-functional coordination.

Manages dotted-line leadership in a complex operational ecosystem.

What we offer

A truly international experience: Work in a global organization with colleagues from 60+ nationalities, collaborating across cultures and geographies.

Continuous growth & career development: Multiple internal mobility and career opportunities, supported by HP's learning platform to keep growing your skills.

Competitivebenefits package, including:

Hybrid work model (home office / office), depending on the role/functions

Health & Life insurance

Ticket Restaurant Vouchers or lunch at reduced prices at our canteen

Versátil working hours to support work-life balance

HP Flex Program:



Kindergarten vouchers & Transport Card

Exclusive HP products offers and discounts for employees,friendsand family

Inclusion & belonging at the core: Join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability &DisAbility;, with opportunities to get involved locally.

Give back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite.

Stay active & energized: Access our sports center (indoor & outdoor) with 25+ coordinated activities.

Onsite medical services: Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health.

Creativity & innovation: Enjoy our Printing Happy Hour—from photos to large posters, and hands-on workshops using the latest printing technologies, from wall covers to 3D printing.

Easy commuting: Free parking available or excellent access via nearby train services.

Women Network initiatives: Networking events, STEM promotion, business acumen talks, work-life balance sessions, and future skills development.

Job Business Planning

Schedule Full time

Shift No shift premium (Spain)

Equal Opportunity Employer (EEO) HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal

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📌 EMEA Sales Center Lead (Madrid)
🏢 HP
📍 Madrid