Overview

In this Account Manager role, you will manage a portfolio of SMB customers in the UK and Ireland, driving satisfaction and growth within existing accounts. You’ll deepen customer engagement, understand clients’ businesses, and maximise Perk usage through upselling and cross-selling. Your work will be data-informed, with regular reviews and stakeholder updates to senior leadership. You’ll collaborate with internal teams to ensure smooth product integrations and deliver lasting value in a fast-growing environment.

Compensaciones / Incentivos

- Competitive compensation including equity
- Generous vacation days
- Private healthcare
- Onsite gym and fitness app subsidy
- Flexible compensation plan
- TravelPerk events and hub visits

Responsabilidades

- Own and nurture a portfolio of SMB customers, engaging with primary contacts and decision-makers
- Develop deep customer understanding to maximise Perk usage
- Identify growth opportunities and expand the account portfolio
- Use data analytics to provide business reviews and stakeholder presentations




- Become the resident expert on Perk products to meet quarterly targets for up-selling and cross-selling
- Build strong client relationships to shape travel programs
- Detect common problems and design timely, durable solutions
- Coordinate with internal teams to ensure smooth product integrations during roll-outs
- Prioritise time to maximise impact in key business areas

Requisitos principales

- 1-2 years of account management or customer success experience
- Background in SaaS or travel-tech preferred
- Outstanding presentation and communication skills
- Strong prioritisation and time management abilities
- Result-oriented mindset with customer satisfaction as a priority
- Ability to analyse and translate data for clients

- Empathetic and client-focused problem solving
- Honest, trustworthy team player
- Focused and determined with high attention to impact
- Data analysis and reporting for clients
- Stakeholder management and executive-level presentations
- Understanding of SaaS product ecosystems and integrations

📌 Account Manager UKI - barcelona
🏢 Perk
📍 Barcelona