Job Title : Product Owner

Location : Barcelona, Spain

Work mode : Hybrid (3 days Onsite)

Contract : B2B Contract (6-12 Months)

Product Owner for the SW CRM domain. Owns backlog quality across the SW CRM roadmap as it is defined — spanning entitlements, master data, order management, renewals, and WXP integration touchpoints. This is a generalized req: the specific initiative(s) this PO will drive have not been finalized yet, so the adecuado candidate brings broad SFDC domain depth and can flex across whichever priorities land on the roadmap. Translates the Product Manager's roadmap into refined user stories, acceptance criteria, and sprint-ready work. Runs backlog refinement, story writing, demos, retros. Partners with the Solution Architect on design decisions, Delivery Lead on sequencing, and Test Lead on quality. Does NOT cover the Wolf Post Sale SFDC migration — that is owned internally by Eduard Tudoras.

Key Responsibilities

Strategy & Product Vision

Define SFDC Roadmap: align the platform's features and strategic vision with broader company goals (e.G., improving sales conversion rates, reducing customer churn, improving customer service CSAT scores)

Vendor & Ecosystem Management: evaluate third-party plugins, APIs, and app marketplace tools (e.G., AppExchange) to expand system capabilities cost-effectively

Value & ROI Measurement: track KPIs such as system adoption rates, workflow automation savings, pipeline accuracy, and customer resolution times to quantify platform ROI

Backlog Management & Sprint Execution

Backlog Prioritization: create, maintain, and prioritize the product backlog based on business value, technical effort, and user dependencies





User Story Creation: write detailed user stories, acceptance criteria, and process flows for developers, admin teams, and system architects

Agile Ceremonies: participate actively in sprint planning, daily standups, backlog grooming, sprint reviews, and retrospectives

Acceptance & Validation: test and sign off on completed features prior to product releases to ensure quality and specification compliance

Stakeholder & Cross-Functional Collaboration

Requirements Gathering: act as the main intake point for feature requests from Sales, Marketing, Customer Success, Finance, and IT

Conflict Resolution: balance competing departmental demands and establish clear prioritization criteria

Change Management: work with enablement teams to create training materials, document platform changes, and manage communication around updates

User Adoption & Operational Excellence

Workflow & Process Optimization: audit existing business processes to remove friction, automate routine tasks, and standardize lead-to-cash or support ticket lifecycles

Drive Platform Adoption: monitor active user metrics, identify low-adoption departments, and introduce training initiatives to improve software utilization

Feedback Loops: establish structured mechanisms (surveys, user groups)



to collect ongoing feedback from end-users on platform usability

Data Architecture, Governance & Compliance

Data Quality & Integrity: maintain data cleanliness standards, deduplication logic, validation rules, and data hygiene schedules

System Integration Oversight: coordinate with enterprise architects to ensure seamless data flows between SFDC and the surrounding tech stack (ERP, marketing automation, customer support portals, data warehouses)

Security xbhjioe & Compliance: enforce role-based access control (RBAC), field-level security, and regional compliance requirements (e.G., GDPR, CCPA)

Required Experience & Skills

9-12 years Product Owner / SFDC product experience in enterprise SaaS environments certified Scrum PO preferred

Deep, hands-on SFDC platform expertise spanning: Funnel / Forecasting Renewals Entitlements Master Data WXP (Partner/Subscription ecosystem)

Broad domain flexibility comfortable ramping quickly on whichever SW CRM initiative the roadmap assigns

Deep hands-on with Salesforce (Sales Cloud Service Cloud flows configuration data model)

Delivered 2+ full PI cycles with measurable outcomes at ART level

Strong written and verbal communication comfort presenting to Director+ audience

Comfortable coordinating across distributed global teams (EMEA + AMS) flexible working hours

Nice to Have HP or Fortune 100 tech industry experience in enterprise CRM/SFDC product organizations SAFe PO/PM CSPO SFDC Platform certifications Familiarity with the HP CRM ecosystem — Post Sale support processes entitlements order management domains

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📌 Digital Tech Engineer - Product Owner (Madrid)
🏢 Ampstek
📍 Madrid