About Epro 360:

We help international students find the best universities and scholarships for their university studies abroad. What began in 2014 with two international students has grown into a global, fully remote team supporting hundreds of students a year through the study-abroad process.

About the Role:

We're looking for a versatile, fast-learning generalist to build real redundancy into two functions that currently sit with one person each: university and scholarship research, and student onboarding/application/visa support. You'll learn both tracks directly from the people who own them today, and become able to run either end-to-end.

This is not a narrow research or case-management role, and it's not a catch-all either. The goal is depth in these two specific tracks, not a scattering of unrelated tasks. It's for someone who's comfortable being a generalist within that scope: dropping into an unfamiliar process, figuring it out, and writing it down clearly enough that someone else could pick it up.

Your Responsibilities:

University & scholarship research (working alongside our research lead):
Research and evaluate universities, programs, and scholarships that match a student's academic and personal profile.
Use and help expand our internal database of U.S. and international universities and programs.
Verify details directly with universities when needed.
Produce clear, well-organized reports and university lists for students and families.

Onboarding, application & visa support (working alongside our operations lead):
Guide students through onboarding, document collection, and application tracking on our online platform.
Support visa-related preparation and documentation, escalating anything ambiguous or high-risk.
Maintain accurate, up-to-date case documentation across all students you support.




Handle student and family communication with the same care and discretion our existing team applies to sensitive personal and immigration data.

Backup coverage:
Improve the current documentation of the processes in both tracks as clear, transferable SOPs. Treat this as a core deliverable, not admin overhead.
Cross-train across both tracks well enough to cover for either person during absences.
Flag process gaps or inefficiencies you notice within research or onboarding/application/visa support.
Once both tracks are solidly covered, take on adjacent operational work within these functions as capacity allows.

What We're Looking For:
A genuine generalist, energized by learning two different processes deeply rather than specializing narrowly in one.
Native or near-native English proficiency; excellent written communication.
Strong attention to detail and comfort with structured documentation.
Proven ability to work independently, prioritize across multiple threads, and ask for help before a mistake compounds.
Comfortable handling sensitive personal and immigration-related information with discretion.
Proficiency with Google Sheets/Excel and comfort working inside databases and internal platforms.
Experience studying or living abroad is a strong plus (U.S. experience especially useful for the university research track).
Bachelor's degree or higher.
Availability during European afternoon hours, aligned with the rest of the team and clients.

What We Offer:
Competitive compensation
Full remote flexibility. Work from anywhere; structure your day around clear deliverables.
Real ownership: as you master both tracks, there's room to shape and expand your scope within research and operations.
A integral, fully remote team working with ambitious students from around the world.
Long-term intent. We're hiring to build durable coverage, not to fill a temporary gap.

📌 Program Operations & University Research Generalist (O Chazo)
🏢 Epro 360 | Global Education
📍 O Chazo