Overview

In this role you will be the on-site IT face for our Valencia hub, delivering high-touch technical support and ensuring a smooth digital workplace for employees. You will bridge local needs with global IT infrastructure, balancing hands-on troubleshooting with SaaS administration and asset lifecycle management. You’ll drive automation and AI-enabled self-service initiatives to reduce manual work and improve service. This is an opportunity to shape IT operations in a fast-paced, global fintech environment.

Compensaciones / Beneficios

- Employee Stock Purchase Plan (ESPP)
- Flying Start induction programme
- Wellbeing programmes (mental health, wellness, fitness)
- FlyBetter Days to volunteer
- Digital Disconnect Days
- competitive time off

Responsabilidades

- Provide advanced L2 hardware, software, and connectivity troubleshooting for local and remote employees
- Maintain IAM standards and support SOC2 compliance through User Access Reviews
- Document SOPs and propose automation to scale processes and reduce recurring issues
- Administer core SaaS platforms (Google Workspace, Okta, Slack, Jira)



and manage user access
- Lead physical IT hardware lifecycle tasks (procurement, unboxing, tagging, Zero-Touch provisioning via MDM) with accurate data in the inventory
- Collaborate with general IT Cloud and CPE teams to support local infrastructure and time-zone spanning operations

Requisitos principales

- 3+ years in a technical IT support or engineering role in a fast-paced Tech or FinTech environment
- Hands-on experience with macOS and Windows endpoints; strong exposure to Okta, Google Workspace, Slack, Jira
- Direct experience managing hardware lifecycle, vendor coordination, and stock forecasting
- Fluent English (written and spoken) for international collaboration

- Strong communication and collaboration across time zones
- Analytical mindset with problem-solving drive
- Proactiveness and ownership of IT problems
- macOS and Windows endpoint management
- Okta, Google Workspace, Slack, Jira administration
- SaaS stack administration and IAM

📌 IT Engineer II (IT Support) - valència (Valencia)
🏢 Flywire
📍 Valencia