Overview

In this role you drive growth for the Agentforce Service platform by expanding ACV with existing customers through upsell and cross-sell. You will uncover customer objectives via discovery and translate them into compelling value cases across the Agentforce and Service Cloud stack. You’ll align cross-functional teams and partners to advance deals and support lasting customer success. This position places you at the center of AI-powered service innovation, delivering faster resolutions and higher satisfaction. Join a fast-growing product team shaping the future of AI-enabled customer service.

Responsabilidades

- Build and execute account plans to retain and grow Annual Contract Value (ACV) with existing customers, focused on upsell and cross-sell opportunities
- Run discovery to understand customers' processes and goals, turning insights into use cases and value hypotheses




- Craft and present compelling value propositions across the Agentforce and Service Cloud stack (customer service, ITSM, HR service)
- Align account teams and partner ecosystems to move deals forward and support long-term customer success

Requisitos principales

- Demonstrated success in quota-carrying, technology solution-based direct sales
- Proven experience selling Contact Center, ITSM, HR Service, or Service Engagement software
- Strong discovery and solutioning skills with ability to build account plans around upsell/cross-sell growth
- Confident communicator across written, verbal, and presentation formats

- confident communicator
- collaboration across cross-functional teams
- customer-centric mindset
- solutions-based selling in enterprise software
- discovery and value-hypothesis framing
- account planning and upsell/cross-sell strategizing

📌 Agentforce Service Account Executive - Salesforce (Barcelona)
🏢 Salesforce
📍 Barcelona