B2B CUSTOMER SUCCESS REPRESENTATIVE IBERIA Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry.
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We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA.
We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative with French language skills to manage a portfolio of dealers in Direct Countries.
This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships.
If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.
The main tasks of the position are: The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution,
strong relationships and high service levels.
Manage a portfolio of Direct Countries dealers across EMEA Build strong, long-term relationships with assigned dealers Ensure high levels of customer satisfaction through quality service Act as the main point of contact for operational and service-related topics Order Management & Operations Manage and validate the orderbook for assigned dealers Perform order entry in SAP (ERP system) Track and follow up orders, liaising with warehouses and logistics teams Ensure on-time and in-full delivery (OTIF) Handle operational issues such as refusals, returns and warranties Data & Reporting Prepare and maintain customer order databases Analyze data and performance indicators to support decision-making Provide reporting on key KPIs and service levels Ensure accuracy and consistency of customer data Cross-functional Collaboration Collaborate with Sales teams to support dealer performance and satisf