David Kennedy Recruitment is working with an
international e-commerce company that is looking to recruit a Dutch
-speaking Customer Experience Specialist to join their team in
Valencia . This is a customer-focused, problem-solving role
combining phone, email and live chat support with cross-functional
collaboration and continuous process improvement. Position:
Customer Experience Specialist Location: Valencia, Spain Work
model: on-site Employment type: Full-time DUTIES AND
RESPONSIBILITIES: Provide customer support to Dutch-speaking
customers via phone, email and live chat Handle customer questions,
orders and product-related enquiries Resolve complex customer cases
and identify practical solutions Coordinate with internal teams
including Traffic, Design, Production, Finance and external
suppliers when required Manage customer cases across multiple
channels while maintaining high service and quality standards
Identify root causes of recurring customer issues and contribute to
process improvements Maintain accurate customer and case




information within the relevant systems Meet daily productivity,
quality and customer satisfaction KPIs Provide clear, calm and
professional communication throughout every customer interaction
Participate in team meetings, 1:1s, workshops and improvement
projects Actively contribute feedback and ideas to improve the
overall customer journey. REQUIREMENTS: Native or near-native Dutch
language skills and fluent English A third language is an advantage
Minimum 1 year of experience in a fast-paced customer-facing role
Strong communication and interpersonal skills Natural
problem-solving ability and a proactive approach to customer issues
Ability to remain calm and effective under pressure Comfortable
working with multiple communication channels and systems Experience
working with KPIs and performance targets Strong adaptability and
ability to thrive in a dynamic environment Open to direct feedback
and continuous improvement Entrepreneurial an

📌 Customer Experience Specialist (Comunidad Valenciana)
🏢 David Kennedy Recruitment
📍 Comunidad Valenciana