Customer Service Representative – German Speaker
Introduction Workster is partnering with a leading international
customer experience provider to recruit German-speaking Customer
Service Representatives for a prestigious hospitality project in
Málaga, Spain . This role focuses on inbound support and
reservation management for hotel guests throughout the DACH region,
making it an idóneo position for professionals passionate about the
travel and tourism industry. Your Role Inquiry Management: Handle
inbound calls from German-speaking customers, assisting with hotel
bookings, service inquiries, and general hospitality requests.
Reservations: Confirm new reservations, manage booking
modifications, and provide accurate information regarding room
availability, amenities, and hotel policies. Service Excellence:
Deliver empathetic and professional customer support, ensuring all
concerns are resolved to a high standard. Upselling: Utilize soft
sales techniques to close bookings and promote additional hotel
services or upgrades where appropriate. Data Administration:




Accurately document all customer interactions in internal systems
and maintain up-to-date knowledge of the brands promotions and
terms. Escalation: Identify and escalate complex cases following
established company protocols. Your Qualifications Languages:
Native-level fluency in German and fluent in English (B2/C1 level).
Documentation: Valid European passport (or NIE/NAF for those
already in Spain) and a Spanish bank account. Experience: Previous
experience in customer service, reservations, or the hospitality
sector is highly preferred. Mindset: Commercial awareness with the
ability to handle objections and provide solution-oriented service.
Availability: Willingness to work on a rotating shift pattern,
including weekends, between 08:00 and 22:00. Soft Skills: Strong
interpersonal skills and a collaborative team player attitude. The
Offer Location: Modern office workspace located in central Málaga ,
within walki

📌 German Speaking Customer Service Representative (Málaga)
🏢 Kats Recruitment
📍 Málaga