Short-term business trips to customer factories, guarantee 0KM delivery, customer on-site sorting, repair of faulty packs, etc., Provide after-sales technical support and battery system product introduction training to customers
- Answer customer after-sales related questions, providing after-sales solutions, and collecting customer after-sales needs
- Coordinate after-sales resources, providing customers with after-sales guarantees such as after-sales accessories supply, after-sales technical support, and after-sales service
- Other after-sales related support work. Bachelor degree or above, work experience in new energy industry is preferred
- Good oral, written and presentation English communication skill, Chinese is preferred
- Those who have been engaged in after-sales service are preferred
- Familiar with battery PACK, electrical, structure, BMS working principle and other basic knowledge, experience in battery PACK system is preferred
- Due to regional time differences, emergency services need to remain online 24 hours a day to solve customer problems in a timely and efficient manner. Local overseas study experience, or expatriate study experience in China is preferred;