Overview

In this role, you will lead IT infrastructure operations to meet business needs within a multinational leisure and entertainment group. You will manage third-party suppliers, enforce ITIL-aligned processes, and ensure high availability of online services. You’ll shape and execute the 3–5 year IT roadmaps, driving stable service delivery across multi-channel retail operations. This is a hands-on leadership role that partners with cross-functional teams to enable growth and reliable digital experiences.

Compensaciones / Ventajas

- Salary: competitive
- Flexible hours
- Teleworking up to 40%
- Work center: Barcelona center
- Reduced hours on Friday
- Young and dynamic atmosphere

Responsabilidades

- Manage 3rd‑party suppliers and partners to deliver IT infrastructure within SLA
- Enforce incident, problem, change management, and service reporting processes
- Maintain standards for infrastructure specifications, configuration, service levels, and security
- Review and align project requirements with services, suppliers, or technologies
- Improve operational reporting and tooling for monitoring, deployment, configuration, and change management
- Focus infrastructure solutions on stable,



robust service delivery and high availability
- Coordinate use of remote hands for retail support changes
- Own compliance reporting and ensure code standards across jurisdictions
- Ensure updates, scalability, availability and stability of online services
- Promote safety and adherence to health and safety policies

Requisitos principales

- Significant experience managing IT infrastructure in a fast-changing, multi-channel retail business
- Experience with 3rd party IT infrastructure contracts supporting operational apps
- Ability to develop and evolve 3–5 year IT roadmaps
- Understanding of SLA frameworks and ITIL processes
- Ability to perform root-cause analysis on incidents and problems
- Retail or digital environment experience
- People management experience (2–5 direct reports) or willingness to grow into it
- Proficiency with listed technologies (see tools)

- Planning with tactical adaptability
- Strong communication and presentation skills
- Stakeholder management and relationship building
- Linux
- Vmware
- Apache

📌 Head of IT Operations - barcelona
🏢 Social You
📍 Barcelona