Portuguese-Speaking Customer Experience Specialist – Valencia, Spain Role Overview Join a leading Outsourcing/BPO company in the vibrant city of Valencia As a Portuguese-speaking Customer Experience Specialist, you will be the heart of the customer journey, engaging with users across multiple channels to provide personalized support and ensure total satisfaction. This is a full-time, on-site role in a dynamic, people-first environment. Your Responsibilities Omnichannel Engagement: Communicate with customers via phone, email, live chat, and social media. Personalized Support: Active listening and empathy are key—you will address concerns and provide tailored guidance to every user. Problem Solving: Offer impactful solutions to resolve issues efficiently and maintain high satisfaction levels. Internal Feedback: Identify customer needs and suggest process improvements to internal teams. KPI Excellence: Strive to meet and exceed targets related to service quality, productivity, and customer happiness. Requirements Languages: Native or fluent Portuguese (C1) and proficient English (B2).
Legal Status: Candidates must hold an EU Passport or a valid Work Permit for Spain . Experience : Previous background in sales and customer service. Tech Skills: Tech-savvy with familiarity in Google Suite, MS Office, and CRM tools. Soft Skills: Excellent interpersonal skills, a solution-oriented mindset, and a genuine passion for customer experience. The Offer Environment: A collaborative, multicultural team located close to the beach in sunny Valencia. Well-being & Perks: Free lunch provided daily in the office. Private health insurance. Bootcamp sessions twice a week for fitness and health. Friday team drinks to celebrate the week. Learning & Growth: Spanish lessons provided for non-native speakers. Career development support and access to professional training. Ease of Start: Fully paid training provided and the opportunity to start immediately Are you ready for a life-changing move t