Provide technical support to merchants during implementation of Checkout.com payment processing technology

Answer merchants' integration-related questions, including configuration, debugging, documentation, testing, go-live support and post-live support

Manage integration-related incidents through investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis

Collaborate with Merchant Configuration, Sales, Account Managers and Merchant Care teams to resolve issues during customer trials, integrations and post-implementation support

Interact with Product teams to identify improvement ideas

Advise the Manager on issues affecting customer satisfaction and recommend appropriate actions

Manage multiple customer projects and integrations simultaneously

Maintain and update libraries and plugins used in integrations

Requirements

Technical support experience in a Tech/FinTech company

Payments experience would be advantageous

Understanding of API,



REST, webhooks and logs is required

Strong coding skills in at least one of: Java, JavaScript, PHP, Python, Go, C#

Experience with Node.js and React is a plus

Knowledge of iOS/Android is a plus

Excellent communication skills and ability to build and maintain strong relationships

Ability to work in a customer-focused and target-driven environment

Fluency in Spanish and English

Legally authorised to work as an employee in the country of application

Core Competencies

Demonstrates strong technical support capabilities in payment processing technology, with expertise in API, REST, and coding in languages such as Java, JavaScript, PHP, Python, Go, and C#. Proficient in managing customer integrations and projects while ensuring high levels of customer satisfaction.

📌 Senior Implementation Engineer (Madrid)
🏢 Jobtailor
📍 Madrid